Performance tests modelling (part 1)

In my last blog post about performance test I outlined best practices about building and executing a performance test with AEM as a Cloud Service. But intentionally I left out a huge aspect of the topic:

  • How should your test look like?
  • What is a realistic test?
  • And what can a test result tell you about the behavior of your production environment?

These are hard question, and I often find that these questions are not asked. Or people are not aware that these questions should be asked.

This is the first post in a series of blog posts, in which I want to dive a bit deeper into performance testing in the context of AEM and AEM CS (and many aspects can probably get generalized to other web applications as well). Unlike my other blog posts it addresses topics on a higher level (I will not refer to any AEM functionality or API, and won’t even mention AEM that often), because I learned over time, that very often performance tests are done based on a lot of assumptions. And that it’s very hard to discuss the details of a performance tests if these assumptions are not documented explicitly. I had such discussions in these 2 contexts:

  • The result of a performance test (in AEM as a Cloud Service) is poor and the customer wants to understand what Adobe will do.
  • After golive severe performance problems show up on production; and the customer wants to understand how this can happen as their tests showed no problems.

As you can imagine, if I am given just a few diagrams with test results and test statistics as preparation for this call with the customer … this is not enough, and very often more documentation about the tests is not available. Which often leads to a lot of discussions about some very basic things and that adds even more delay to an already late project and/or bad customer experience. So you can also consider this blog series as a kind of self-defense. If you were asked to read this post, now you know 🙂

I hope that this series will also help you improve your way of doing performance tests, so we all will have less of these situations to deal with.

This post series consists of these individual posts:

And a word upfront to the term “performance test”: I summarize a number of different tests types under that term, which are executed with different intentions, and which come with many names: “Performance tests”, “Load tests”, “Stress tests”, “Endurance tests”, “Soak tests”, and many more. Their intention and execution differ, but in the end they can all benefit from the same questions which I want to cover this blog series. So if you read “performance test”, all of these other tests are meant as well.

What is a performance test? And why do we do them?

A performance test is a tool to predict the future, more specifically how a certain system will behave in a more-or-less defined scenario.

And that outlines already two problems which performance tests have.

  • It is a prediction of the future. Unlike a science experiment it does not try to understand the presence and extrapolate into the future. It does not the have same quality as “tomorrow we will have a sunrise, even if the weather is clouded”, but rather goes into the direction of “if my 17 year old son wants to celebrate his birthday party with his friends at home, we better plan a full cleaning of the house for the day after”. That means no matter how well you know your son and his friends (or the system you are building), there is still an element of surprise and unknown in it.
  • The scenario which we want to simulate is somehow “defined”. In quotes, because in many cases the definitions of that scenario are pretty vague. We normally base these definitions on previous experience we have made and some best practices of the industry.

So it’s already clear from these 2 items, that this prediction is unlikely to be exact and 100% accurate. But it does not need to be accurate, it just needs to be helpful.

A performance test is helpful if it delivers better results than our gut feeling; and the industry has learned that our gut feeling is totally unreliably when it comes to the behaviour of web applications under production load. That’s why many enterprise golive procedures require a performance tests, which will always deliver a more reliable result as gut feeling. But just creating and executing a performance test does not make this a helpful performance test.

So a helpful performance test is also a test, which mimics the reality close enough, that you don’t need to change your plans immediately after your system goes live and hits reality. Unfortunately you only know if your performance test was helpful after you went live. It shares this situation with other test approaches as well; for example a 100% unittest coverage does not mean, that your code does not have bugs, it’s just less likely.

What does that mean for performance tests and their design?

First, a performance test is based on a mental model of your system and the to-be reality, which must be documented. All its assumptions and goals should be explicitly documented, because only then a review can be done. And a review helps to uncover blind spots in our own mental model of the system, its environment and the way how it is used. It helps to clearly outline all known factors which influence the test execution and also its result.

Without that model, it is impossible to compare the test result with reality and try to understand which factor or aspect in the test was missing, misrepresented or not fully understood, which lead to a gap between test result and reality. If you don’t have a documented model, it’s possible to question everything, starting from the model to the correct test execution and the results. If you don’t have a model, the result of a performance test is just a PDF with little to no meaning.

Also you must be aware that this mental model is a massive simplification, as it is impossible to factor in all aspects of the reality, also because the reality changes every day. You will change your application, new releases of AEM as a Cloud Service will be deployed, you add more content, and so on.

Your mental model will never be complete and probably also never be up-to-date, and that will be reflected in your performance test. . But if you know that, you can factor it in. For example you know that in 3 months time the number of content has doubled, and you can decide if it’s helpful to redo the performance test with changed parameters. It’s now a “known unknown”, and no more a “unknown unknown”. You can even decide to ignore factors, if they deem not relevant to you, but of course you should document it.

When you have designed and documented such a model, it is much easier to implement the test, execute the test and reason about the results. Without such a model, there is much more uncertainties in every piece of the test execution. It’s like developing software without a clear and shared understanding what exactly you want to develop.

That’s enough for this post. As promised, this is more abstract than usual, but I hope you liked it and it helps to improve your tests. In part 2 I look into a few relevant aspects which should be covered by your model.

Sling Model Exporter & exposing ResourceResolver information

Welcome to 2024. I will start this new year with a small advice regarding Sling Models, which I hope you can implement very easy on your side.

The Sling Model Exporter is based on the Jackson framework, and it can serialize an object graph, with the root being the requested Sling Model. For that it recursively serializes all public & protected members and return values of all simple getters. Properly modeled this works quite well, but small errors can have large consequences. While missing data is often quite obvious (if the JSON powers an SPA, you will find it not properly working), too much data being serialized is spotted less frequently (normally not at all).

I am currently exploring options to improve performance, and I am a big fan of the ResourceResolver.getPropertyMap() API to implement a per-resourceresolver cache. While testing such an potential improvement I found customer code, in which the ResourceResolver is serialized via the Sling Model Exporter into JSON. In that case the code looked like this:

@SlingModel
public class MyModel {
 @Self
 Resoruce resource;
 
 ResourceResolver resolver;

 @PostConstruct
 public void init() {
   resolver = resource.getResourceResolver();
 }
}

(see this good overview at Baeldung of the default serialization rules of Jackson.)

And that’s bad in 2 different aspects:

  • Security: The serialized ResourceResolver object contains next to the data returned by the public getters (e.g. the search paths, userId and potentially other interesting data) also the complete propertyMap. And this serialized cache is probably nothing you want to expose to the consumer of this JSON.
  • Exceptions: If the getProperty() cache contains instances of classes, which are not publicly exposed (that means these class definitions are hidden within some implementation packages), you will encounter ClassNotFound exceptions during serialization, which will break the export. And instead a JSON you get an internal server error or a partially serialized object graph.

In short: It is not a good idea to serialize a ResourceResolver. And honestly, I have not found a reason to say why this should be possible at all. So right now I am a bit hesitant to use the propertMap as cache, especially in contexts where the Sling Model Exporter might be used. And that blocks me to work on some interesting performance improvements 😦

To unblock this situation, we have introduced a 2 step mechanism, which should help to overcome this situation:

  1. In the latest AEM as a Cloud Service release 14697 (both in the cloud as well as in the SDK) a new WARN message has been added when your Model definition causes a ResourceResolver to be serialized. Search the logs for this message “org.apache.sling.models.jacksonexporter.impl.JacksonExporter A ResourceResolver is serialized with all its private fields containing implementation details you should not disclose. Please review your Sling Model implementation(s) and remove all public accessors to a ResourceResolver.“
    It should contain also a referecene to the request path, where this is happening, so it should be easily possible to identify the Sling model class which triggers this serialization and change that piece of code so the ResourceResolver is not serialized anymore. Note, that the above message is just a warning, the behavior remains unchanged.
  2. As a second measure also functionality is implemented, which allows to block the serialization of ResourceResolver via the Sling Model Exporter completely. Enabling this is a breaking change for all AEM as a Cloud Service customers (even if I am 99.999% sure that it won’t break any functionality), and for that reason we cannot enable this change on the spot. But at some point this is step is necessary to guarantee that the above listed 2 problems will never happen.

Right now the first step is enabled, and you will see this log message. If you see this log message, I encourage you to adapt your code (the core components should be safe) so ResourceResolvers are no longer serialized.

In parallel we need to implement step 2; right now the planning is not done yet, but I hope to activate step 2 some time later in 2024 (not before mid of the year). But before this is done, there will be formal announcements in the AEM release notes. And I hope that with this blog post and the release notes all customers have adapted their implementation, so that setting this switch will not change anything.

Update (January 19, 2024): There is now a piece of official AEM documentation covering this situation as well.

A review of 2023

It’s again December, and so time to review a bit my activities of 2023 in this blog.

I have to admit, I am not a reliable writer, as I write very infrequent. And it’s not because of lack of time, but rather because I rarely find content which (in my opinion) is worth to write about. I don’t have large topics, which i split up into a series of posts. If you ever saw a smaller series of posts, that mostly happen by accident. I was just working on aspects of the system, which at some point I wrote about and afterwards started to understand more. That was the default of the last 15 years … (OMG, am I blogging here really for that long already? Probably, the first post “Why use the dispatcher?” went live on December 22, 2008. So this is the 15th anniversary.)

I started 2023 with 4 posts till the end of of September:

But something changed in October. I had already prepared 2 postings, but I started to come up with more topics within days; it ended with 6 blog posts in October and November, which is quite a pace for this blog:

It felt incredible to be able to announce every few days a new blog post. I don’t think that I can keep that frequency, but I will try to write more often in 2024. I just noted a few topics for the next posts already, stay tuned 🙂

Also, if you are reading this blog because you found the link to it somewhere, but you are interested in the topics I write about: You can get notified of new posts immediately by providing me (well, WordPress) your email address (you should see it on the right rail of this page). Alternatively if you are old-style, you can also subscribe to the RSS Feed of this blog, which also contains the full content of the postings. That might be interesting for you, as I normally reference new posts on other channels with some delay, and sometimes I even skip it completely (or simply forget).

Thanks for your attention, and I wish you all a successful and happy 2024.

Thoughts on performance testing on AEM CS

Performance is an interesting topic on its own, and I already wrote a bit about it in this blog (see the overview). I have not written yet about performance testing in the context of AEM CS. It’s not that it is fundamentally different, but there are some specifics, which you should be aware of.

  • Perform your performance tests on the Stage environment. The stage environment is kept at the same sizing as the production environment, so it should deliver the same behavior. and your PROD environment, if you have the same content and your test is realistic.
  • Use a warmup phase. As the Stage environment is normally downscaled to the minimum (because there is no regular traffic), it can take a bit of time until it has upscaled (automatically) to the same number of instances as your PROD is normally operating with. That means that your test should have a proper warmup period, during you which increase the traffic to the normal 100% level of production. This warmup phase should take at least 30 minutes.
  • I think that any test should take at least 60-90 minutes (including warmup); even if you see early that the result is not what you expect to be, there is often something to learn even from such incorrect/faulty situations. I had the case that a customer was constantly terminating the after about 20-25 minutes, claiming that something was not working server-side as they expected it to be. Unfortunately the situation has not yet settled, so I was not able to get any useful information from the system.
  • AEM CS comes with a CDN bundled to the environment, and that’s the case also for the Stage environment. But that also means that your performance test should contain all requests, which you expect to be delivered from the CDN. This is important because it can show if your caching is working as intended. Also only then you can assess the impact of the cache misses (when files expire on the CDN) on the overall performance.
  • While you are at it, you can run a stage pipeline during the performance test and deploy new code. You should not see any significant change in performance during that time.
  • Oh yes, also do some content activations in that time. That makes your test much more realistic and also reveal potential performance problems when updating content (e.g. because you constantly invalidate the complete dispatcher cache).
  • You should focus on a large content set when you do the performance test. If you only test a handful of pages/assets/files, you are mostly testing caches (at all levels).
  • “Campaign-traffic” is rarely tested. This is traffic, which has some query strings attached (e.g. “utm_source”, “gclid” and such) to support traffic attribution. These parameters are ignored while rendering, but they often bypass all caching layers, hitting AEM. And while a regular performance test only tests without these paramters, if you marketing department runs a facebook campaign, the traffic from that campaign looks much different, and then the results of your performance tests are not valid anymore.

Some words as precaution:

  • A performance test can look like a DOS, and your requests can get blocked for that reason. This can happen especially if these requests are originating from a single source IP. For that reason you should distribute your load injector and use multiple source IP addresses. In case you still get blocked, please contact support so we can adapt accordingly.
  • AEM CS uses an affinity cookie to indicate that requests of a user-agent are handled by a specific backend system. If you use the same affinity cookie throughout all your performance tests, you just test a single backend system; and that effectively disables any loadbalancing and renders the performance test results unusable. Make sure that you design your performance tests with that in mind.

I general I prefer it much if I can help you during the performance phase, than to handle escalations for of bad performance and potential outages because of it. I hope that you think the same way.

If you have curl, every problem looks like a request

If you are working in IT (or a crafter) you should know the saying: “When you have a hammer, every problem looks like a nail”. It describes the tendency of people, that if they have a tool, which helps them to reliably solve a specific problem, that they will try to use this tool at every other problem, even if it does not fit at all.

Sometimes I see this pattern in AEM as well, but not with a hammer, but with “curl”. Curl is a commandline HTTP client, and it’s quite easy to fire a request against AEM and do something with the output of it. It’s something every AEM developer should be familiar with, also because it’s a great tool to automate things. And if you talk about “automating AEM”, the first thing people often come up with is “curl”…

And there the problem starts: Not every problem can be automated with curl. For example take a periodic data export from AEM. The immediate reaction of most developers (forgive me if I generalize here, but I have seen this pattern too often!) is to write a servlet to pull all this data together, create a CSV list and then use curl to request this servlet every day/week.

Works great, does it? Good, mark that task as done, next!

Wait a second, on prod it takes 2 minutes to create that list. Well, not a problem, right? Until it takes 20 minutes, because the number of assets is growing. And until you move to AEM CS, where the timeout of requests is 60 seconds, and your curl is terminated with a statuscode 503.

So what is the problem? It is not the timeout of 60 seconds; and it’s also not the constantly increasing number of assets. It’s the fact, that this is a batch operation, and you use a communication pattern (request/response), which is not well suited for batch operations. It’s the fact, that you start with curl in mind (a tool which is built for the request/response pattern) and therefor you build the implementation around it this pattern. You have curl, so every problem is solved with a request.

What are the limits of this request/response pattern? Definitely the runtime is a limit, and actually for 3 reasons:

  • The timeout for requests on AEM CS (or basically any other loadbalancer) is set for security reasons and to keep the prevent misuse. Of course the limit of 60 seconds in AEM CS is a bit arbitrary, but personally I would not wait 60 seconds for a webpage to start rendering. So it’s as good as any higher number.
  • There is another limit, which is determined by the availability of the backend system, which is actually processing this request. In an high-available and autoscaling environment systems start and stop in an automated fashion, managed by a control-plane which operates on a set of rules. And these rules can enforce, that any (AEM-) system will be forced to shutdown at maximum 10 minutes after it has stopped to receive new requests. And that means for a requests, which would take constantly 30+ minutes, that it might be terminated, without finishing successfully. And it’s unclear if your curl would even realize it (especially if you are streaming the results).
  • (And technically you can also add that the whole network connection needs to be kept open for that long, and AEM CS itself is just a single factor in there. Also the internet is not always stable, you can experience network hiccups and any point in time. It’s normally just well hidden by retrying failing requests. Which is not an option here, because it won’t solve the problem at all.)

In short: If your task can take long (say: 60+ seconds), then a request is not necessarily the best option to implement it.

So, what options do you have then? Well, the following approach works also in AEM CS:

  1. Use a request to create and initiate your task (let’s call it a “job”);
  2. And then poll the system until this job is completed, then return the result.

This is an asynchronous pattern, and it’s much more scalable when it comes to the amount of processing you can do in there.

Of course you cannot use a single curl command anymore, but now you need to write a program to execute this logic (don’t write it in a shell-script please!); but on the AEM side you can now use either sling jobs or AEM workflows and perform the operation.

But this avoids this restriction on 60 seconds and it can handle restarts of AEM transparently, at least on author side. And you have the huge benefit, that you can collect all your errors during the runtime of this job and decide afterwards, if the execution was a success or failed (which you cannot do in HTTP).

So when you have long-running operations, check if you need to do them within a request. In many cases it’s not required, and then please switch gears to some asynchronous pattern. And that’s something you can do even before the situation starts to get a problem.

Identify repository access

Performance tuning in AEM is typically a tough job. The most obvious and widely known aspect is the tuning of JCR queries, but that’s all; if your code is not doing any JCR query and still slow, it’s getting hard. For requests my standard approach is to use “Recent requests” and identify slow components, but that’s it. And then you have threaddumps, but these are hardly helping here. There is no standard way to diagnose further without relying on gut feeling and luck.

When I had to optimize a request last year, I thought again about this problem. And I asked myself the question:
Whenever I check this request in the threaddumps, I see the code accessing the repository. Why is this the case? Is the repository slow or is it just accessing the repository very frequently?

The available tools cannot answer this question. So I had to write myself something which can do that. In the end I committed it to the Sling codebase with SLING-11654.

The result is an additional logger, (“org.apache.sling.jcr.resource.AccessLogger.operation” on loglevel TRACE) which you can enable and which can you log every single (Sling) repository access, including the operation, the path and the full stacktrace. That is a huge amount of data, but it answered my question quite thoroughly.

  • The repository is itself is very fast, because a request (taking 500ms in my local setup) performs 10’000 times a repository access. So the problem is rather the total number of repository access.
  • Looking at the list of accessed resources it became very obvious, that there is a huge number of redundant access. For example these are the top 10 accessed paths while rendering a simple WKND page (/content/wknd/language-masters/en/adventures/beervana-portland):
    • 1017 /conf/wknd/settings/wcm/templates/adventure-page-template/structure
    • 263 /
    • 237 /conf/wknd/settings/wcm/templates
    • 237 /conf/wknd/settings/wcm
    • 227 /content
    • 204 /content/wknd/language-masters/en
    • 199 /content/wknd
    • 194 /content/wknd/language-masters/en/adventures/beervana-portland/jcr:content
    • 192 /content/wknd/jcr:content
    • 186 /conf/wknd/settings

But now with that logger, I was able to identify access patterns and map them to code. And suddenly you see a much bigger picture, and you can spot a lot of redundant repository access.

With that help I identified the bottleneck in the code, and the posting “Sling Model performance” was the direct result of this finding. Another result was the topic for my talk at AdaptTo() 2023; checkout the recording for more numbers, details and learnings.

But with these experiences I made an important observation: You can use the number of repository access as a proxy metric for performance. The more repository access you do, the slower your application will get. So you don’t need to rely so much on performance tests anymore (although they definitely have their value), but you can validate changes in the code by counting the number of repository access performed by it. Less repository access is always more performant, no matter the environmental conditions.

And with an additional logger (“org.apache.sling.jcr.AccessLogger.statistics” on TRACE) you can get just the raw numbers without details, so you can easily validate any improvement.

Equipped with that knowledge you should be able to investigate the performance of your application on your local machine. Looking forward for the results 🙂

(This is currently only available on AEM CS / AEM CS SDK, I will see to get it into an upcoming AEM 6.5 servicepack.)

The Explain Query tool

When there’s a topic which has been challenging forever in the AEM world, then it’s JCR queries and indexes. It can feel like an arcane science, where it’s quite easy to mess up and end up with a slow query. I learned it also the hard way, and a printout of the JCR query cheatsheet is always below my keyboard.

But there were some recent changes, which made the work with query performance easier. First, in AEM CS the Explain Query tool has been added, which is also available via the AEM Developer Console. It displays queries, slow queries, number of rows read, the used index, execution plan etc. But even with that tool alone it’s still hard to understand what makes a query performant or slow.

Last week there was a larger update to the AEM documentation (thanks a lot, Tom!), which added a detailed explanation of the Explain Query tool. Especially it drills down into the details of the query execution plan and how to interpret it.

With this information and the good examples given there you should be able to analyze the query plan of your queries and optimize the indexes and queries before you execute them the first time in production.

3 rules how to use an HttpClient in AEM

Many AEM applications consume data from other systems, and in the last decade the protocol of choice turned out to the HTTP(S). And there are a number of very mature HTTP clients out, which can be used together with AEM. The most frequently used variant is the Apache HttpClient, which is shipped with AEM.

But although the HttpClient is quite easy to use, I came across a number of problems, many of them result in service outages. In this post I want to list the 3 biggest mistakes you can make when you use the Apache HttpClient. While I observed the results in AEM as a Cloud Service, the underlying effects are the same on-prem and in AMS, the resulting effects can be a bit different.

Reuse the HttpClient instance

I often see that a HttpClient instance is created for a single HTTP request, and in many cases it’s not even closed properly afterwards. This can lead to these consequences:

  • If you don’t close the HttpClient instance properly, the underlying network connection(s) will not be closed properly, but eventually timeout. And until then the network connections stays open. If you using a proxy with a connection limit (many proxies do that) this proxy can reject new requests.
  • If you re-create a HttpClient for every request, the underlying network connection will get re-established every time with the latency of the 3-way handshake.

The reuse of the HttpClient object and its state is also recommended by its documentation.

The best way to make that happen is to wrap the HttpClient into an OSGI service, create it on activation and stop it when the service is deactivated.

Set agressive connection- and read-timeouts

Especially when an outbund HTTP request should be executed within the context of a AEM request, performance really matters. Every milisecond which is spent in that external call makes the AEM request slower. This increases the risk of exhausting the Jetty thread pool, which then leads to non-availability of that instance, because it cannot accept any new requests. I have often seen AEM CS outages because a backend was not responding slowly or not at all. All requests should finish quickly, and in case of errors must also return fast.

That means, timeouts should not exceed 2 second (personally I would prefer even 1 second). And if your backend cannot respond that fast, you should reconsider its fitness for interactive traffic, and try not to connect to it in a synchronous request.

Implement a degraded mode

When your backend application responds slowly, returns errors or is not available at all, your AEM application should be react accordingly. I had the case a number of times that any problem on the backend had an immediate effect on the AEM application, often resulting in downtimes because either the application was not able to handle the results of the HttpClient (so the response rendering failed with an exception), or because the Jetty threadpool was totally consumed by those requests.

Instead your AEM application should be able to fallback into a degraded mode, which allows you to display at least a message, that something is not working. In the best case the rest of the site continues to work as usual.

If you implement these 3 rules when you do your backend connections, and especially if you test the degraded mode, your AEM application will be much more resilient when it comes to network or backend hiccups, resulting in less service outages. And isn’t that something we all want?

Recap: AdaptTo 2023

It was adapTo() time again, the first time again in an in-person format since 2019. And it’s definitely much different from the virtual formats we experienced during the pandemic. More personal, and allowing me to get away from the daily work routine; I remember that in 2020 and 2021 I constantly had work related topics (mostly Slack) on the other screen, while I was attending the virtual conference. That’s definitely different when you are at the venue 🙂

And it was great to see all the people again. Many of the people which are part of the community for years, but also many new faces. Nice to see that the community can still attract new people, although I think that the golden time of the backend-heavy web-development is over. And that was reflected on stage as well, with Edge Delivery Services being quite a topic.

As in the past years, the conference itself isn’t that large (this year maybe 200 attendees) and it gives you plenty of chances to get in touch and chat about projects, new features, bugs and everything else you can imagine. The location is nice, and Berlin gives you plenty of opportunities to go out for dinner. So while 3 days of conference can definitely be exhausting, I would have liked to spend much more dinners with attendees.

I got the chance to come on stage again with one of my favorite topics: Performance improvement in AEM, a classic backend topic. According to the talk feedback, people liked it 🙂
Also, the folks of the adaptTo() recorded all the talks and you can find both the recording and the slide deck on the talk’s page.

The next call for papers is already announced to start in February ’24), and I will definitely submit a talk again. Maybe you as well?

AEM CS & dedicated egress IP

Many customers of AEM as a Cloud Service are used to perform a first level of access control by allowing just a certain set of IP addresses to access a system. For that reason they want that their AEM instances use a static IP address or network range to access their backend systems. AEM CS supports with this with the feature called “dedicated egress IP address“.

But when testing that feature there is often the feedback, that this is not working, and that the incoming requests on backend systems come from a different network range. This is expected, because this feature does not change the default routing for outgoing traffic for the AEM instances.

The documentation also says

Http or https traffic will go through a preconfigured proxy, provided they use standard Java system properties for proxy configurations.

The thing is that if traffic is supposed to use this dedicated egress IP, you have to explicitly make it use this proxy. This is important, because by default not all HTTP Clients do this.

For example, the in the Apache HTTP Client library 4.x, the HttpClients.createDefault() method does not read the system properties related proxying, but the HttpClients.createSystem() does. Same with the java.net.http.HttpClient, for which you need to configure the Builder to use a proxy. Also okhttp requires you to configure the proxy explicitly.

So if requests from your AEM instance is coming from the wrong IP address, check that your code is actually using the configured proxy.